Refund & Shipping Policy

Shipping

We offer free shipping on all subscription orders. The trial pack's $12 covers shipping & handling on that first box; every carton after it ships free. We reserve the right to charge shipping if your delivery address is in a rural area far from a metropolitan city.

Orders are prepared and fulfilled primarily same day or next business day, and may take 3 business days in most cases. We ship from our warehouses in Toronto, ON Canada or San Bernardino, CA USA. Deliveries typically take 5-7 business days. You will receive a shipping confirmation email with a tracking number as soon as your order ships.

We currently ship within Canada and the continental United States only. We do not ship to Alaska, Hawaii, or PO boxes at this time, though we may make exceptions at our discretion.

Delivery

Orders are delivered by USPS, UPS, Canada Post, or last-mile ground carriers per the delivery instructions provided at checkout. Where we expect delayed shipping times, this will be noted on the website and in your order confirmation. Email hello@wythout.com with any questions about delivery times.

Refund & Return Policy

We want you to love your Wythout paper. Because our products are personal hygiene items, we cannot resell or restock anything that has been opened, so our policy is built around that reality.

To start any request, email hello@wythout.com with your order number, which is in your order confirmation email.

Damaged on arrival

If your box arrives damaged, or the product inside is damaged or unusable, we will replace it or refund it, your choice. Please email us within 5 days of delivery and include photos of the outer box and the affected product. The photos let us file a carrier claim, so we do need them.

Wrong or missing items

If we sent the wrong product, or something is missing from your order, we will make it right with a replacement or a refund. There is no time limit and no photos required for this, since it is our error.

Unopened cartons

A carton that has not been opened can be returned in its original packaging within 15 days of delivery for a refund. Return shipping is the customer's responsibility, and we ask that you email us first so we can confirm the return address. Refunds are issued once the carton reaches our warehouse.

Opened cartons

Once a carton has been opened, nothing in it can be returned or refunded. That includes toilet paper rolls still in their individual wrappers and facial tissue boxes that have not been opened. This is a hygiene restriction, not a preference. Once a carton is opened we cannot resell it or donate it through our usual channels.

Subscriptions

We email you 3 days before each subscription order ships. That is the best time to change your delivery frequency, move your delivery date, or cancel an order. You can cancel an upcoming order any time before it ships and we will refund it in full. Once an order has shipped it cannot be cancelled, and the sections above apply. You can log in to Manage Subscription in your account at any time to change your frequency, skip, pause or cancel.

Refunds are issued to the original payment method and typically appear within 7-10 business days, depending on your banking institution.

Cancellation Policy

Wythout subscriptions can be modified, skipped or cancelled at any time by logging in to your account, or by emailing hello@wythout.com. Changes apply to orders that have not yet shipped.

We are here to help, so reach out any time.

Updated September 2026